Shopping With Us

Shopping at Walters of Oxford

Making A Purchase

Making a purchase could not be easier. Just browse our online shop and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "My Basket" and you will be asked for a few details that we need to be able to satisfy the purchase.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa, Mastercard, Amex, Switch, Diners, Solo and JCB. You may send your credit card information via telephone, fax, post or email.

Shipping and Handling

All products are shipped by airmail to overseas destinations unless otherwise requested. The minimum shipping charge is £3.75 – Parcelforce Standard Rate or International Standard Rates apply to all items shipped dependant on packaged weight.

Delivery Schedule

We send your order within 3–4 working days of receipt. You should receive your order within 7–10 business days. International orders are generally received in under 14 days.

Back Orders

If your item is not in stock, we will back order it for you and advise you to this effect.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added.

Credit Card Security

We know of no documented cases of credit card fraud using our shopping system over the internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

Guarantee

We guarantee your satisfaction. All of our products are checked for quality before departure.

Reaching Us

If you need to reach us, please send us an enquiry or alternatively, you can call us on 01865 241848 or fax us on 01865 201500 or write to us at Head Office, Walters of Oxford (Part of Shepherd & Woodward Group), 109–113 High Street, Oxford OX1 4BT.

Our Ethical Trading Policy

We have 2 over riding priorities on ethical trade – the welfare of workers in our supply chain and ensuring a sustainable environment impact. Walters of Oxford uses the Ethical Trading Initiative (ETI) base code as its standard for all primary suppliers across all its business.

The code states:

1. Employment is freely chosen

2. Freedom of association and the right to collective bargaining are respected

3. Working conditions are safe and hygienic

4. Child labour shall not be used

5. Living wages are paid

6. Working hours are not excessive

7. No discrimination is practised

8. Regular employment is provided

9. No harsh or inhumane treatment is allowed

Refurbishment

Even with careful use robes and gowns will require attention from time to time. Walters of Oxford provide a comprehensive aftercare service carried out by our skilled staff, which extends from minor repairs to complete refurbishment.

Each garment is assessed individually and a quotation given prior to any work being undertaken. This includes the cost of expert dry cleaning, which must be carried out on every article before work can begin.

Bulk Orders

If you are a retailer or institution interested in the bulk purchasing of Academic gowns, robes, hoods, headwear please contact us by sending an enquiry providing full contact details, stating the nature of your enquiry and the required delivery date.

Privacy Policy

Walters of Oxford do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.

This website utilises HotJar web analytics captured by passive collection. It does not collect any personally identifiable information (PII) that you do not voluntarily enter in this website. The sole purpose of passively collecting this information is to improve your overall experience. It is automatically collected, whilst navigating through and interacting with the site.

Information collected includes user mouse activity, browser and device specific log data:
Your device's IP address (collected and stored in an anonymised format)
Device screen size
Device type (unique device identifiers) and browser information
Geographic location (country only)
Preferred language used to display the webpage

Walters of Oxford (Shepherd & Woodward Group) are completely dedicated to your total satisfaction. If you have any suggestions or comments please send us an email.